“Previously, the account managers kept their contact information on their laptops using various applications. The information was scattered and inconsistent; retrieving information was time consuming. Microsoft Dynamics CRM proved to be the solution.”
Noël Van de Velde, Manager Distributions Support, Mercator
Over the past decade customer behaviour and expectations have drastically changed. Insurance customers are becoming harder to attract and retain. Sales costs are high because of the lack of integration between agent and carrier systems, resulting in fragmented views of customer households and consumers’ changing needs.
Insurer carriers are increasingly turning from a policy-centric to a customer-centric approach that helps them reduce operating costs while better equipping agents, brokers, and service representatives to improve the customer experience.
Travi@ta supports your journey to customer-centricity
As an Insurance carrier serving a direct or indirect distribution network or a mix of both, you are looking for Industry Solutions that allow you to be more productive when collaborating, transacting and servicing clients across channels and devices.
These solutions should support you in driving customer acquisition and retention, achieving break-through business insight and supporting mission critical operations, whilst being able to evolve with your business with a perfect control over the budget.
Here’s the good news: you are not forced to tackle these challenges alone! Increase customer engagement, channel optimization, customer retention and premium growth with Travi@ta CRM for Insurance Carriers, enabling you to be present in the financial lives of your customers any time, any place, across any channel or device.
Travi@ta contains all the insurance specific tables and relationships, needed to support Direct and Indirect distribution channels.
Travi@ta is based on Microsoft Dynamics CRM and contains following features:
Lead generation & qualification
Capture opportunities from other systems
Full sales journey support (qualify, prepare, visit, report)
The Single View of the Customer centralizes information about your parties (policy holders, beneficiaries, ...) that is often spread over different departments in one single 360° view: current policies, opportunities, open claims, alerts, assets and liabilities, accounting balance, ...
You can also drill down in details for further information.
Manage policies directly in the system or retrieve information managed in another system and easily access the information related to a policy: policy holder, beneficiaries, risk objects, clauses, account balance, etc.
Policy management is articulated around a policy lifecycle: being created, active, suspended, being cancelled, cancelled.
Policy versionning: track all changes in policies into separate versions
Integrate a premium rate engine for policies and/or simulations: reduce the needs of maintaining the pricing configuration in many systems and also garantee the calculated price is the same whatever the quotation tool.